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Health Coaches Research & Insights

Case Study: Insurance Services Company

Insurance services company success

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How Our Digital Health Coaching Platform Slashed Costs by 30% and Boosted Participation by 67%

The challenge

Healthcare providers and insurers are continuously searching for effective strategies to improve client outcomes and operational efficiency. Our client, a prominent insurance services company, offered comprehensive wellness programs tailored to diverse individual needs, including personalized health coaching. However, they faced critical challenges:

  • High Costs: Maintaining a high-quality health coaching program was becoming increasingly expensive due to administrative overheads and the need for personalized interactions.
  • Scalability Issues: As the demand for personalized health coaching grew, the existing system struggled to scale without additional costs.
  • Participant Engagement: Engaging a diverse clientele with varying health and wellness needs required a robust solution that could personalize experiences at scale.
Digital Health Coaching Solution

To address these challenges, our digital health coaching platform was implemented, designed to meet the following key objectives:

  • Scalable Operations: Our platform uses advanced algorithms and machine learning to scale operations efficiently, allowing the company to handle a larger number of participants without a corresponding increase in administrative staff or resources.
  • Engaged and Satisfied Participants: Through interactive tools and personalized coaching plans delivered via our platform, participants received tailored health guidance that adapted to their changing needs and preferences.
  • Cost-Effective Management: By automating several administrative tasks and optimizing coach allocation, our platform significantly reduced overhead costs.
Impact of the Digital Health Coaching Platform

The implementation of our digital health coaching platform led to transformative changes:

  1. 30% Reduction in Costs: Streamlined operations and automated processes led to a substantial decrease in the overall expenses of running health coaching programs.
  2. 67% Increase in Participation: Our engaging, user-friendly platform made health management more accessible and appealing to participants, leading to a significant increase in active engagement.
  3. High Participant Satisfaction: Enhanced customization and responsiveness improved user satisfaction, as evidenced by positive feedback and high retention rates.

Conclusion

Case Study Insurance Services cover

The integration of our digital health coaching platform not only achieved the client’s goals of reducing expenses and expanding participation but also set a new standard for delivering personalized health coaching at scale. These achievements underline the potential of digital solutions in transforming the landscape of health and wellness coaching.

See how the Engagement Rx® digital health coaching platform improved engagement and program adherence.


About Avidon Health

Avidon Health provides innovative health coaching solutions to personalize engagement and create behavior change at scale. We are a team of behavior change experts who empower people to make positive life changes by focusing on the individual, not just the condition. Avidon’s core product, Engagement Rx, is a digital health coaching platform used to improve adherence and outcomes for diverse populations, and includes an interactive eLearning portal, coach CRM, and Content Design Studio. This turnkey-but-customizable solution can serve as a standalone portal or embed within existing platforms to deliver personalized learning using proven behavior change frameworks.

Get in touch

Contact us today to discover the ways we can optimize
your participant engagement and provide long-term outcomes.

Stay engaged

©2023 Avidon Health LLC. All rights reserved. Avidon® and Engagement Rx® are registered trademarks of Avidon Health LLC.

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Product Information

LivingLean: Nutrition & weight management factsheet

LivingLean: Nutrition & weight management factsheet

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The LivingLean nutrition & weight management course is helping people change lives

Get the factsheet

LivingLean is a psychology-based training course that empowers participants to change the way they think about eating so they can achieve lasting weight loss and a healthy relationship with food.

LivingLean Nutrition and Weight Management Efficacy FactSheet cover

In our recent Engagement Rx® Course Efficacy and Outcomes report, we measured our weight management course over the period of 6/1/2020 through 5/31/2021.

Across all courses started over that period, 146k people began the courses resulting in an average of 6.8k starts per month. For those that completed the course, Engagement Rx helped drive a 96% overall health and weight management outcome.

See the full results in the LivingLean Factsheet.


About Avidon Health

Avidon Health provides innovative coaching solutions to personalize engagement and create behavior change at scale. We are a team of behavior change experts who empower people to make positive life changes by focusing on the individual, not just the condition. Avidon’s core product, Engagement Rx, is a digital coaching platform used to improve adherence and outcomes for diverse populations, and includes an interactive eLearning portal, coach CRM, and Content Design Studio. This turnkey-but-customizable solution can serve as a standalone portal or embed within existing platforms to deliver personalized learning using proven behavior change frameworks.

Get in touch

Contact us today to discover the ways we can optimize
your participant engagement and provide long-term outcomes.

Stay engaged

©2023 Avidon Health LLC. All rights reserved. Avidon® and Engagement Rx® are registered trademarks of Avidon Health LLC.

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News

Podcast: Providing support in the workplace to address substance abuse and mental health

Listen to the Empowered Patient Podcast with Karen Jagoda featuring Clark Lagemann, CEO of Avidon Health.

Time to listen: 16 minutes – Empowered Patient Podcast

In this episode:

Substance use in the workplace causes absenteeism, lost productivity, and increased healthcare expenses. Many employees often don’t want to admit they are struggling but need access to support and resources to help them make lasting lifestyle changes.

In a podcast interview with Karen Jagoda on the Empowered Patient Podcast, CEO Clark Lagemann discusses how to create awareness around substance use in the workplace and what organizations can do to help struggling employees.

Their discussion covers:

  • How has the hybrid workplace affected this trend
  • The effects of substance use in the workplace
  • How technology can help organizations address this issue
  • Advice to companies who want to help employees make changes in their workplace.

Click here to listen on Apple Podcasts.

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Research & Insights

Report: Platform Efficacy and Outcomes

Platform efficacy and outcomes report

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Proof of clinical programming – methodologies and outcomes

Increase wellness participation across diverse populations

Our Platform Efficacy and Outcomes Report shows exactly how our 14 methodologies and principles combine to make Engagement Rx® unique. We don’t rely on any one theory to impact personal change, but instead use a blended experience to reach participants where they’re at in their health journey.

How does it work?

We use breakthrough cognitive science methodologies combined with health coaching best practices to interrupt unhealthy behaviors. Get the report to see how.


This report covers:

  • 60,000+ participant annual Health Risk Assessment Review

  • Outcomes on sleep, alcohol, tobacco, stress, and more

  • Efficacy review: a 12-month study

  • Difficult to engage populations

Behavior Change Courses Outcomes

Enter your information to get the outcomes report now.


About Avidon Health

Launched in 2020 following MedPro Wellness’ acquisition of SelfHelpWorks, Avidon Health is a team of behavior change experts who are passionate about providing health strategies that empower people to make positive life changes. Avidon’s proprietary digital health platform, Engagement Rx, is an innovative behavior change solution that focuses on the individual, not just the condition. We use cognitive behavior training and technology to advance the human connection and create lasting outcomes. We also support clients with care team resources that include staff, our Coach+ CRM, and comprehensive team training.

Get in touch

Contact us today to discover the ways we can optimize
your participant engagement and provide long-term outcomes.

Stay engaged

©2023 Avidon Health LLC. All rights reserved. Avidon® and Engagement Rx® are registered trademarks of Avidon Health LLC.

Categories
HR & People Operations

What organizations need to know about substance use in the workplace

As the U.S. labor market nears its pre-pandemic levels, researchers are examining a potential connection between elevated substance use and labor force participation.

In a recently released working paper, the National Bureau of Economic Research posed a question: Could increased substance use during the pandemic be a factor contributing to the labor shortage? They found that a rise in substance use during the pandemic could account for between 9% to 26% of the decline in prime age (people ages 25 to 54) labor force participation from February 2020 to June 2021.

It is abundantly clear: it’s never been more important for workers to feel supported in their struggle with substance use, and on their journey to achieve lasting results. With employers uniquely poised to aid workers in their recovery, here are four things organizations need to know about substance abuse:

It’s not uncommon.

The pandemic hit right as the U.S. was entrenched battling another health crisis: the opioid epidemic.

It’s a crisis further exacerbated in the last two years by severe disruptions that rippled through nearly every aspect of day-to-day life. Early on, disruptions to alcoholics anonymous and addiction treatment programs led to the pandemic being labeled a “national relapse trigger.” The characterization has held.

Since then, the number of drug overdose deaths has dramatically risen to 100,306 (or by some 28.5%) over the 12-month period ending in April 2021, recent federal health statistics show. Nearly the same number of Americans died from alcohol-related causes, including liver disease and accidents, in 2020, according to a new report from the National Institute on Alcohol Abuse and Alcoholism.

Substance use disorders are in fact among the most common, and costly, health conditions.

In 2020, more than 58% of people (or some 162.5 million Americans) over age 12 used tobacco, alcohol or an illicit drug in the past month, data from the National Survey on Drug Use and Health revealed. And according to the National Safety Council, “Nearly a third (31.5%) of working adults binge drank alcohol at least once in the prior 30 days.”

It’s often a private struggle.

Although exceptionally commonplace, substance use disorders remain stigmatized and isolating.

In fact, it’s expected that one in seven people will deal with substance use disorder in their life. Digging deeper: four in 10 adults report anxiety or depressive disorder symptoms as major contributors to their substance use. Pandemic-fueled stressors, uncertainties and isolation have intensified these struggles.

Another pandemic-era study found that nearly half of American workers were suffering from mental health issues, resulting in notable increases in workers’ substance use issues across all generations and industries. One third of those struggling noted that these issues have negatively impacted their work.

Be it out of a desire for privacy or confidentiality, fear of consequences or another reason entirely, many workers struggle in silence while appearing fine on the outside. But, with family, friends, and colleagues ignorant to their struggles, harm looms–not only to themselves, but potentially to workplaces as well.

It affects the bottom line.

The personal costs of substance are high. Drug and alcohol use can lead employees to miss work, lose wages and experience negative side effects in their health, wellbeing and lifestyle. For employers, too, the cost and impact of substance use disorders are tremendous. They include:

  • Absenteeism: Employees with substance use disorder had an increased likelihood to take 25.6 days off for illness and injury. That’s 1.5 weeks more than their colleagues.
  • Increased turnover: Employee turnover costs average 33% of an employee’s entire salary, which, when compared to the U.S. median wage, figures to be about $15,000.
  • Workplace accidents: Drug and alcohol use can lead to reduced job performance, faulty decision making, preoccupation with addictive substances, distraction and lack of focus, reduced cooperation with coworkers and diminished workplace morale.
  • Associated health conditions: Substance use, stress, poor sleep, poor nutrition, and a lack of physical activity are at the root of most chronic diseases that skyrocket annual health care costs in the U.S. to more than $3.8 trillion.

In total, it’s estimated by researchers that lost work, decreased productivity and additional healthcare spending due to employee drug and alcohol abuse can cost companies more than $81 billion annually.

It’s not a lost cause.

It’s known that the environments that people live and work in contribute to their well-being, and can even place added pressure on people’s substance use, mental distress and illness. In 2021, 80% of employees agreed that the stress from work affects their relationships with friends, family, and co-workers, a Mental Health America study found. This stress can often lead to larger mental health concerns.

Companies, however, can make a difference. Seeing as workers spend so much time at work, employers are uniquely positioned to create positive environments that promote, and support, well-being.

This starts with company culture. But it is ultimately supported and maintained with tools, like ​​enhanced digital health coaching, that empower employees to live healthier lives. Such evidence-based solutions, that are built by experts and employ psychology-based online courses, use digital technology to effectively meet workers where they are to address both the psychological and emotional factors associated with substance use disorder. The result: participating workers achieve and maintain recovery.

The trends in substance use are alarming, but this isn’t an all-hope-is-lost situation.

Fueled by empathy and equipped with the right tools, at the right time, employers can effectively support employees struggling with substance use, helping ensure they make lasting changes that improve their overall health and well-being, both in and out of the workplace. To learn more about how you can help your organization support individuals with substance abuse using the latest technologies available in the market, contact us.

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News

Avidon Health wins 2022 MedTech Breakthrough Award for Best Virtual Health Coach

Award recognizes Engagement Rx® digital coaching platform which improves engagement and adherence across large populations at scale. 

CRANFORD, NJ — May 31, 2022 — Avidon Health, a leading provider of digital coaching solutions proven to break unhealthy habits for diverse populations, today announced that it has received the 2022 MedTech Breakthrough Award for Best Virtual Health Coach for Engagement Rx. The MedTech Breakthrough Awards recognize top companies, people, platforms and products in the health, fitness and medical technology industries.

Engagement Rx is a digital coaching platform used to improve engagement and adherence across large populations at scale. Using breakthrough cognitive science methodologies, Engagement Rx helps change unhealthy behaviors by blending a human coaching experience with automated wellness technology.

The Engagement Rx platform includes:

  • An interactive, white-label member portal
  • Personalized learning with more than 100 health and wellbeing educational modules
  • Compatibility with 300 wellness devices
  • More than ​​500 health and wellbeing articles and videos.
  • A coaching management toolkit
  • An intuitive content design studio enabling the creation of new experiences aligned with an organization’s priorities

“We are honored to receive the MedTech Breakthrough Award for Best Virtual Health Coach,” said Clark Lagemann, CEO of Avidon Health. “Now more than ever, individuals need support to help them break unhealthy habits and make lasting positive change. However, companies and health coaches need to meet people where they are to make the biggest impact. Our solutions are purpose-built to replicate live coaching at scale in a digital environment, saving organizations time and enabling them to serve more people.”

The MedTech Breakthrough Awards mission is to honor excellence and recognize the creativity, innovation, hard work and success of digital health and medical technology companies, services and products around the globe. Avidon Health was recognized among other innovative digital health pioneers like Medtronic, Honeywell and Teladoc.

Winner of Best Virtual Health Coach, Engagement RX stands out as a scalable solution that helps fulfill wellness initiatives in organizations at a time when stress, sleep issues and other contributors to chronic illness are higher than ever. Avidon’s Engagement Rx is a solution that helps workplaces and health systems address the issues that affect health and empower individuals to make changes that improve their lives.

About Avidon Health:
Launched in 2020 following MedPro Wellness’ acquisition of SelfHelpWorks, Avidon Health is helping people, teams, and organizations engage better and coach smarter. Our mission is to help our clients disrupt unhealthy behaviors by blending a personalized coaching experience with automated wellness technologies. Learn more at www.avidonhealth.com.

About MedTech Breakthrough Awards
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the MedTech Breakthrough Awards program is an independent program devoted to honoring excellence in medical and health-related technology companies, products, services and people. The MedTech Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough health and medical companies and products in categories that include Patient Engagement, mHealth, Health and Fitness, Clinical Administration, Healthcare IoT, Medical Data, Healthcare Cybersecurity and more. For more information, visit MedTechBreakthrough.com.

 

Media Contact:
Kristin Hege
kristin@conveycommsagency.com
480-540-6496

Categories
Articles

The impact of wellness coaching on hybrid workplaces

Here’s how companies can promote a healthy, productive workforce regardless of an employee’s physical location.

Time to read: 3 minutes
By Clark Lagemann

The return to in-person work has employees stressed – in fact, according to a study by AP NORC, nearly 41% say the amount of stress they experience has gotten worse. Hybrid environments seem to be making the transition easier, but burnout and high attrition still remain a problem. Whether the factors contributing to employee stress are from work or home it affects employee productivity, attendance and ultimately their happiness.

To address this issue, workplace wellness programs need to adapt to the hybrid setting and meet employees where they are – but many workplaces find this challenging to do at scale. In an article published by HR.com, Clark Lagemann, CEO of Avidon Health addresses how companies can take a new approach to wellbeing in the hybrid workplace.

Click here to read the full article.

 

For contributed media inquiries, contact:
Kristin Hege
kristin@conveycommsagency.com
480-540-6496

Categories
Health Coaches Webinars

Webinar: Health Coaching and Trauma-Informed Care

Learn what trauma is identified as, what trauma informed care is, and what the six main tenants of it are.

Time to watch: 1 hour
Hosted by Brittany Kowalski and Tanya Haley

Synopsis:

Watch Brittany Kowalski and Tanya Haley in this continuing education webinar replay, “Health Coaching and Trauma-Informed Care.”

This will help health coaches continue to grow and serve their participants while staying within their scope of practice.

Ms. Haley, MS, CHES, CHC, holds a master’s degree in Health Promotion and has a vested interest in changing the landscape of our healthcare industry through the implementation of Trauma Informed Care.

Brittany is the Director of Training & Engagement and a NBHWC with Avidon Health.

Learn:

  • Identify what trauma is identified as
  • What trauma-informed care is and looks like for a coach staying within their scope of practice
  • The six main tenets of trauma-informed care

Please note this event is purely educational, not medical or mental health advice.

Watch the full webinar:

 

Get informed about future events here, or follow us for daily updates on LinkedIn, Facebook, or Twitter.

 

Categories
News

Avidon Health announces expansion of health and well-being courses focused on stress management

New content is designed to meet increasing demand for mental health support among increasingly remote and isolated populations.

CRANFORD, New Jersey — March 1, 2022 — Avidon Health, a leading provider of digital coaching solutions proven to break unhealthy habits for diverse populations, today announced the addition of stress management courses as part of Avidon Health’s signature platform, Engagement Rx. The new content is available to health systems and employers to help address stress and other wellness topics. As individuals continue to grapple with pandemic-related issues, Avidon Health has seen an increased demand for resources pertaining to mental health.

“Substance use and burnout among individuals continues to climb and we want to be a resource to help people make healthy changes and improve their lives,” said Clark Lagemann, co-CEO of Avidon Health. “Whether the factors contributing to stress are from work or home—our courses make it easy to make positive changes that improve wellbeing.”

Our new courses incorporate microlearning, which is a type of instructional training that breaks our research-driven content down into bite-sized, self-paced segments to engage participants and promote the adoption of behaviors that improve health and well-being. Participants are empowered to learn at their own pace when it’s convenient to them and achieve long-term mastery of a given subject.

“All of our courses are grounded in more than 20 years of experience and deep expertise in behavior change, and they work phenomenally well,” said Tim Aumueller, co-chief executive officer at Avidon Health. “In an effort to reach more people and change more lives, we’ve designed these additional courses using a new, modern approach. They deliver the same research-driven content as our traditional courses, but with greater flexibility and accessibility, including translation into 14 languages.”

Currently, there are four courses available in this format, including Healthy Weight, Nutrition, and the newly added Stress 101 and Advanced Stress Management. Each course incorporates videos, articles and evaluations to hold participants’ interest to help important concepts stick for the long-term. This increase in engagement is also designed to improve completion and retention rates.

New courses in this new format are being released approximately every three months. To learn more, please visit https://go.avidonhealth.com/microlearning-courses-overview.

About Avidon Health

Launched in 2020 following MedPro Wellness’ acquisition of SelfHelpWorks, Avidon Health is a team of behavior change experts who are passionate about providing health strategies that empower people to make positive life changes. Avidon’s proprietary digital health platform, Engagement Rx™, is an innovative, white-label coaching solution that helps drive behavior change for diverse populations at scale. We use cognitive behavioral training and technology that focuses on the individual, not just their condition, to create lasting outcomes. We also provide care team resources including staff, our Coach+ CRM, and comprehensive team training.

Learn more at www.avidonhealth.com.

Categories
News

Avidon Health co-CEO appointed to HR.com Employee Well-Being Advisory Board

Clark Lagemann invited to share expertise in employee wellness alongside fellow industry leaders. 

CRANFORD, NJ — Feb 16, 2022 — Avidon Health, a leading provider of coaching solutions proven to break unhealthy habits for diverse populations, today announced that co-CEO, Clark Lagemann, was selected to join the HR.com Employee Well-Being Advisory Board for 2022. The board was formed to bring together health leaders to collaborate and positively influence the HR industry in the field of employee well-being. Board members will spend the year contributing to identifying trends and key areas to conduct research within the topics of employee health, mental health and stress in the workplace.

“Our entire business is built around solving individuals’ health challenges within organizations through our behavior change solutions, and empowering them to achieve healthy outcomes,” said Clark Lagemann, co-CEO at Avidon Health. “Joining the HR.com advisory board is a real honor which aligns closely with our own organization’s mission—and my passion—to change lives. I look forward to sharing my own experiences and insights within this format, and to learning from the other esteemed leaders on the board as well. I applaud HR.com for focusing on employee well-being and inspiring others to make a difference in the workforce.”

Each year, the HR.com advisory board invites thought leaders to participate in discussions on a given topic to guide research surveys and capture the pulse of the HR community. This culminates in an annual full research report and infographic to distill many of the key findings. Leaders in the HR field, and those in any business regardless of industry, can benefit from understanding the state of employee health and well-being. This is more important than ever as companies look to support, retain and recruit employees amidst a competitive hiring environment brought on by the pandemic and the “great resignation.”

“Employees are experiencing burnout at an extremely high rate and employers need to focus on wellness to keep employees healthy and engaged,” said Lagemann. “In addition to burnout, increased stress, alcohol use and sleep issues brought on by the pandemic continue to affect the workplace. I look forward to participating on the HR.com advisory board to share best practices and help employers create a culture of well-being within their organizations.”

To learn more about the free research published by HR.com’s Research Institute please visit hr.com/researchinstitute. If you would like more information about HR.com advisory boards in all HR verticals, please contact their research team at research@hr.com.

To learn more about Engagement Rx, visit avidonhealth.com.

About Avidon Health

Launched in 2020 following MedPro Wellness’ acquisition of SelfHelpWorks, Avidon Health is a team of behavior change experts who are passionate about providing health strategies that empower people to make positive life changes. Avidon’s proprietary digital health platform, Engagement Rx®, is a dynamic content and coaching solution that helps drive behavior change for diverse populations at scale. We use cognitive behavioral training and technology that focuses on the individual, not just their condition, to create lasting outcomes. We also provide care team resources including staff, our Coach+ CRM, and comprehensive team training.

Learn more at www.avidonhealth.com.

Media Contact:
Kristin Hege
kristin@conveycommsagency.com
480-540-6496

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