How a Healthcare Network Scaled Coaching to 42,000+ Participants
Engaging a Diverse Workforce of 42,000+ Across a Hospital Network
Scaling a health coaching program across a large, diverse workforce is one of the hardest challenges in employee wellness. Different ages, health needs, economic backgrounds, and professional cultures all demand a flexible approach, not a one-size-fits-all program.
This case study documents how a preeminent East Coast integrated healthcare network partnered with Avidon Health to transform their coaching program from an underperforming initiative into a high-engagement system serving more than 42,000 participants.
The Challenge
The network faced three core problems familiar to any large employer:
- Enrollment friction. Getting tens of thousands of employees to sign up and complete onboarding was a logistical barrier
- Engagement drop-off. Even enrolled participants weren’t staying active in the program long enough to see results
- Population diversity. A hospital network workforce spans clinical staff, administrators, facilities teams, and executives, each with different schedules, health priorities, and communication preferences
The Avidon Solution
Avidon’s platform addressed each barrier with a digital-first approach:
- Seamless onboarding that reduced enrollment friction and met employees where they were
- Personalized digital coaching journeys tailored to individual health needs and readiness to change
- Automated surveys and check-ins that maintained engagement without adding administrative burden
The Results
The network saw increased overall program growth with measurably higher engagement rates across all employee segments. The platform proved it could scale to serve diverse populations without sacrificing personalization or outcomes.
Inside the Full Report
- Enrollment and engagement metrics across the full 42,000+ population
- Program design decisions that drove scalable outcomes
- How personalized coaching pathways addressed population diversity
- Lessons for other large employers considering digital health coaching
Download the full case study for the complete engagement data and implementation details.
