How Digital Health Coaching Cut Costs by 30% While Boosting Participation by 67%

What happens when you replace a costly, hard-to-scale health coaching model with a digital platform designed for efficiency? For this insurance services company, the answer was dramatic: a 30% reduction in program costs and a 67% increase in employee participation.

The Challenge

The company’s existing wellness program was expensive to maintain, difficult to scale, and struggled to meet the diverse needs of its employee population. Three specific problems drove the decision to change:

• High operational costs. Managing health coaching required significant administrative overhead and manual processes
• Scalability limitations. The program couldn’t grow with the organization without proportionally increasing costs and staff
• Inconsistent engagement. Employees with different health needs and preferences weren’t all being served effectively

The Results

• 30% reduction in program costs through streamlined operations and automated administrative processes
• 67% increase in employee participation driven by a user-friendly platform that made health management accessible to everyone
• High participant satisfaction thanks to enhanced customization and responsive coaching that adapted to individual needs

Why These Numbers Matter

For benefits managers and HR leaders, this case study directly addresses the two most common objections to wellness investments: “It costs too much” and “Employees won’t use it.” The data shows both problems solved simultaneously.

If you’re managing a wellness budget and need to demonstrate ROI to leadership, this case study provides the cost and participation data to make the case.

Inside the Full Report

• Detailed cost comparison: before and after implementation
• Participation metrics and engagement trends
• Satisfaction scores and employee feedback
• Implementation timeline and key decisions

Download the full case study to see the complete financial and engagement data.